Orders & Payments
1. How can I check my order status?
Log into your account and go to “Order History” to view the status.
2. Can I modify my order?
Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.
3. What payment methods are accepted?
We accept credit cards and PayPal.
4. Will I receive a confirmation email after payment?
Yes, you will receive an order confirmation email once payment is successful.
5. Is my payment information secure?
We use encryption technology to keep your payment details safe.
Shipping
1. How long does it take to ship my order?
Orders typically ship within 1-2 business days.
2. How can I track my shipment?
You will receive a tracking number via email once your order is shipped.
3. Do you offer international shipping?
At this time, we ship to the US only. Please feel free to contact us should you require international shipping.
4. What are the shipping costs?
Shipping costs vary based on location and shipping method; details are available at checkout.
5. Can I change my shipping address?
Contact customer support as soon as possible if you need to update your shipping address.
Returns
1. What is your return policy?
We work hard to get your order out fast, with secure shipping and tracking provided on every package. Please note that all sales are final—we do not accept returns. If your product arrives damaged or defective, contact our customer service team within 3 days of delivery, and we’ll assist with a replacement if applicable.
2. What do I do if my product is damaged/defective upon delivery?
If your product arrives damaged or defective, contact our customer service team within 3 days of delivery, and we’ll assist with a replacement if applicable.
3. Will I get a full refund?
All sales are final—we do not accept returns nor issue refunds.
Steiner Insiders
1. What is the Steiner Insiders program?
The most exclusive club for true Genetic Freak fans. For just $5.99/month, you get early access to merch, events, content, giveaways, perks, and more. Basically—you get the hookup.
2. What do I get with membership?
- Early access to merch drops & sales
- Exclusive Steiner Insider apparel
- First dibs on meet & greet and event tickets
- Regular giveaways, signed gear, and prizes
- Members-only discounts on all things Freak-related
- Behind-the-scenes content, photos, and personal messages from Scott himself
3. How do I cancel or manage my subscription?
To cancel your subscription just go to "Manage Subscriptions" in your account
Steiner Supplements
1. Are Steiner Supplements FDA approved?
No dietary supplements are “FDA approved.” However, all Steiner Supplements are manufactured in FDA-registered, GMP-certified facilities that follow strict quality control standards. This ensures every product meets safety, purity, and potency requirements.
Steiner Supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, under 18, or have a known medical condition.
2. What about product quality?
We take quality seriously. Every batch is tested for purity, potency, and consistency to make sure you’re getting exactly what’s on the label—nothing more, nothing less. From ingredient sourcing to final bottling, our products are made to the highest standards so you can train and perform with confidence.
3. Where can I find allergy information?
Allergen information is listed directly on each product label and in the Supplement Facts panel shown on the product pages. If you have a known allergy or sensitivity, always review the label carefully before use. For additional questions, feel free to contact our customer service team—we’ll help you find what’s safe for you.